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Delivery and Returns

Lisa’s aim is to send you your order quickly and efficiently. Please note the dispatch times when placing your order as some items have a longer delivery timescale. Do let Lisa know if you have a specific date you need the item by so she can avoid any disappointment as some items may take the full stated dispatch times.

UK Delivery

Tiles

First tile £3.50

Next tile £1.00

Each subsequent tile free.

Maximum postage charge £4.50

All items dispatched within the United Kingdom are Royal Mail first class post.

Framed Tiles

First frame £4.50

Next frame £1.50

Each subsequent frame free.

Maximum postage charge £6.00

All items dispatched within the United Kingdom are sent Royal Mail first class post.

Vessels

First vessel £10.00

Next vessel £5.00

Maximum postage charge £25.00

All items dispatched within the United Kingdom are sent Royal Mail Special Delivery or by courier depending on size.

Rest of World

Tiles

First tile £4.50

Next tile £1.50

Maximum postage charge £12.00

All items dispatched within the United Kingdom are sent Royal Mail Standard International.

Delivery times can vary depending on the country, so please allow extra time when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.

Framed Tiles

First frame £7.00

Next frame £2.00

Maximum postage charge £15.00

All items dispatched within the United Kingdom are sent Royal Mail Standard International.

Delivery times can vary depending on the country, so please allow extra time when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.

Vessels

First vessel £20.00

Next vessel £15.00

Maximum postage charge £50.00

All items dispatched within the United Kingdom are sent Worldwide Parcelforce.

Delivery times can vary depending on the country, so please allow extra time when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.

Returns

All Ellul Ceramics pieces are lovingly handmade to the highest of standards. If, for any reason, your purchase from Ellul Ceramics is unsuitable and you wish to return it, please contact Lisa at Ellul Ceramics within 28 days of receipt for a Returns Authorisation Number. Please note that Ellul Ceramics is not responsible for your return postage unless the item arrived damaged. Refunds will be processed as soon as the item has been safely returned.

 Happy browsing and shopping!