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Delivery and Returns

COVID-19 Delivery

I'm still working and able to send out orders safely and I really appreciate your continual support of my small creative business. Please note that due to the current situation Royal Mail delivery times may vary due to staff shortages and the high volume of mail.

 

Lisa’s aim is to send you your order quickly and efficiently. Please note the dispatch times when placing your order as some items have a longer delivery timescale. Do let Lisa know if you have a specific date you need the item by so she can avoid any disappointment as some items may take the full stated dispatch times.

Delivery Zones

UK Delivery

Tiles

  • First tile £3.50
  • Next tile £1.00
  • Each subsequent tile free.
  • Maximum postage charge £8.00

All items dispatched within the United Kingdom are Royal Mail first class post.

Framed Tiles

  • First frame £4.50
  • Next frame £1.50
  • Each subsequent frame free.
  • Maximum postage charge £10.00

All items dispatched within the United Kingdom are sent Royal Mail first class post.

Vessels

  • First vessel £10.00
  • Next vessel £5.00
  • Maximum postage charge £25.00

All items dispatched within the United Kingdom are sent Royal Mail Parcelforce.

Rest of World

Tiles

  • First tile £6.50
  • Next tile £1.50
  • Maximum postage charge £17.00

All items dispatched within the United Kingdom are sent Royal Mail Standard International.

Delivery times can vary depending on the country, so please allow extra time when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.

Framed Tiles

  • First frame £12.00
  • Next frame £3.00
  • Maximum postage charge £24.00

All items dispatched within the United Kingdom are sent Royal Mail Standard International.

Delivery times can vary depending on the country, so please allow extra time when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.

Vessels

  • First vessel £55.00
  • Next vessel £15.00
  • Maximum postage charge £75.00

Please contact me for a quote if you would like to order a vessel as shipping may be less than £50 for your country of destination.

All items dispatched within the United Kingdom are sent Worldwide Parcelforce.

Delivery times can vary depending on the country, so please allow extra time when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.

Returning items

All Ellul Ceramics pieces are lovingly handmade to the highest of standards. If, for any reason, your purchase from Ellul Ceramics is unsuitable and you wish to return it, please contact Lisa at Ellul Ceramics within 28 days of receipt for a Returns Authorisation Number. Please note that Ellul Ceramics is not responsible for your return postage unless the item arrived damaged. Refunds will be processed as soon as the item has been safely returned.

Happy browsing and shopping!